Website Design York
20, May, 2012

Archive for the ‘Websites’ Category

Igloo Cleaning Services

Wednesday, July 21st, 2010

A new cleaning service in York that offers environmentally-friendly options for their cleaning materials and solutions was launched today: Igloo Cleaning Services York

The website is designed to keep things looking clean and modern, and as simple as possible, letting visitors see what they need to know and get in touch with the business quickly.

As the website does not sell products directly, it was created as a ‘call to action’ , i.e. phone or email them, online brochure of what they do.

If you need your house or flat cleaned with a minimum of fuss and expense, but with a high level of professionalism Igloo Cleaning Services in York are the people to call!

Emotional Attachment To Old Websites

Wednesday, May 19th, 2010

Are you too emotionally involved with your own old website? The chances are, if you’ve had your website for a long time, that you’ve become blinded to its lack of usability – especially if it’s a website you’ve been expanding as you go.

Your website’s environment has been moulded around your needs, wants and whims and, even though you tell yourself it’s to help your visitors, its entire existence is centred around your idea of logic.

This type of thinking is all well and good if you’re running a personal website and you don’t care what other people see or don’t see. But if you’re trying to make money from your website, i.e. your website is your business, you could be scaring new customers away with your convoluted routes to sale.

Here are some top cringe-worthy phrases people use regarding their old website:

  1. I like it that way, it makes sense to me
  2. People are used to it, I can’t change it now
  3. I like designs that look like this
  4. It’s my favourite colour

And one of the things web designers most hate to hear, after tidying and re-designing a website to maximize sales, is ‘well I showed my wife/husband and some old users of the website and they say they like the old site as it is…’

Now, you may be thinking ‘of course web designers don’t like to hear clients don’t like their new design’, but that isn’t the problem. Can you see what’s wrong with the above picture? If you can, good for you – read no further! If the above all seems reasonable to you, read on…

Ask yourself, what is your website’s primary purpose?

  1. Is it to make more money?
  2. Is it to show off every aspect of your company?
  3. Is it let everyone know how great your business is?

If you want more paying customers and sales, the answer should be none of the above.

Shocking isn’t it?

Well, okay, so you do want to make more money – obviously – but that is an underlying purpose of your website, not its primary purpose.

Your website’s primary purpose should be to make it easy for other people to get what they want.

To be successful your website should not be for you. It should not be designed with you in mind. It should not be there to visually please you, your family and friends. The words ‘I’ and ‘me’ should have no place in deciding what’s best for your company’s website.

This may come as somewhat of a surprise for the emotionally attached, fuddy-duddy tinkerers amongst you, but your website is for your visitors. Your website is for people you haven’t met yet. Don’t think of your website as yours, it’s theirs – the unknown multitudes wanting to find what they need on your website.

People primarily want to know what you do/sell and where they can buy it, and secondarily where they can contact you. If they can’t see those things immediately, your website is failing.

You probably know your way around your website like the corridors and rooms of your big old dream house. However, for Joe/Jane public entering these hallowed halls for the first time, those winding staircases of obscure links and menus can be more like a nightmare. By all means let people find out more about you if they dig deaper, but don’t force them to read numerous paragraphs of text before they can buy anything.

If you have your site redesigned don’t ask your friends and family what they think of it; don’t get Dave, your oldest customer, to tell you how the old and new sites compare; and, worst of all, don’t leave it to yourself to decide – they’ll all give you inaccurate information because they’re all emotionally involved!

Big companies carry out market research on the streets, asking strangers, for a reason – they need honest results.

So please, ask people who’ve never seen your website before to take a look. Don’t tell them anything in advance, let them figure out what you do and see how long it takes them to find out how to get to what they want on your old site and your new site (ask your web designer to put your new site design on a temporary domain address) – even throw in a few other people’s sites in the same field for your testers to compare.

Don’t pollute your research by telling the testers what you think – a quality, functional website is not about ‘what you like’, it’s about ‘what they like’.

Safer Driving Blog and Videos

Monday, March 8th, 2010

A new blog (weblog) has been added to Driverskills, Driverskills Blog, which enables members of Driverskills staff to quickly and easily add news and safer driving articles to their website.

Furthermore, a new video section, Driverskills TV, has been installed to replace their old video section and enable Driverskills staff to upload videos in any format for display to the public with customizable tags, titles and descriptions.

Websites for Artists and Craftspeople

Wednesday, January 27th, 2010

Someone on an internet forum that I belong to runs a small business. She asked other members of the forum to proofread the text on her business’ website.

I had a look at the site and saw that

  • Text was poorly justified and fonts were poorly spaced
  • Contrast between text and graphics and background and graphics made the text hard to read
  • The colour of the text changed in places for no apparent reason
  • Product images were too small to see details
  • etc.

What’s notable about this is that the business is a craft business, which means that the business owner needs to let customers know that she has an eye for good design – but her website sends the opposite message.

This is a problem that I often see when looking at websites for businesses that are supposed to be artistic – websites for craftspeople, photographers, painters and so on.

I find that websites for these types of businesses are often poorly designed. Many of them are made from cheap templates.

The owners of these businesses may save money on web design at first, but ultimately, they lose customers by telling visitors to their website that they really aren’t very good at what they do.

Here’s an analogy:

Let’s say you run an English language school, and you want your school to have a website.

Suppose, to save money, you have someone who doesn’t speak English very well write your website’s content.

On the front page of your website, in big, bold text, is the line:

WE LEARN YOU THE GOOD ENGLISH

Do you think many people would sign up for your courses?

Of course not.

Yet craftspeople and artists often do the equivalent of this.

They try to convince website visitors that they have artistic talent while ignoring the artistic quality of their website.

When visitors comes to a website, their first impression comes from the design of the page they land on – how it is laid out, what colours are used, and so on.

If it doesn’t impress them, they’re not going to bother to find out how many qualifications the business owner has, how many awards the business has won or how many products have been sold.

Of course, not every artist’s or craftsperson’s website is badly designed.

There are artists and craftspeople who understand that a well-designed website is essential for maintaining a good image and who are willing to make the investment needed to get such a website.

For examples of such well-designed websites, which were created by York Interweb, see

http://www.gsmithart.co.uk/

and

http://www.emillustrates.com/

A Website is for Life, not just for Christmas

Monday, December 21st, 2009

Now that Christmas is almost here, I see a number of web design companies offering to build cheap websites for Christmas.

I wonder what is going to happen to these websites in January.

There is no guarantee that, in the months and years that follow, these websites will continue to be updated so that they attract visitors and generate sales.

The best way to get customers at Christmas is to develop a good reputation from January through November, so that by the time December rolls around, customers are already sure that they want to purchase from you.

At York Interweb, we create and maintain bespoke websites for all of our clients, taking our clients’ long-term goals into account. We want to help their businesses to grow in the years ahead.

Historical People

Wednesday, October 14th, 2009

We’re working on a new website: Historical People

Lots of interesting information to be found.

Learn Advanced Driving With Driverskills and Get Cheaper Car Insurance

Monday, October 5th, 2009

York-based advanced driving and skid pan training company, Driverskills, has arranged a deal with Adrian Flux Insurance to offer up to 25% off your car insurance when  you complete one of a number of Driverskills’ approved advanced driving and skidpan courses. To reflect this York Interweb has made some new graphics and updated Driverskills’ gift voucher shopping cart to draw attention to this great offer.

Details of the offer can be seen here: Advanced Driving Cheaper Insurance

Retention – Getting visitors to come back

Sunday, September 27th, 2009

Hopefuly, everyone reading this knows about the importance of Search Engine Otimization (SEO).  – If you don’t you can read about it here.

Of course,  making sure that people can find your website via a search engine is important. If they don’t know your website exists, they’re not going to become your customers.

But SEO is only the beginning. Once people find your website,  you don’t want them to look at your site for a few seconds/minutes and then leave (and not purchase anything, if it’s an e-commece site) without ever coming back.

What makes people come back to a website?

Try this simple exercise.  Look at the bookmarks/favorites you have saved in your browser. What was it about those sites that made you think they were worthy of bookmarking – that you would want to return to them in the future.

Do they provide information that is accurate, useful and easy to access? Do they make you feel good (joke websites, forums, video sites?) Have you purchased something from an ecommerce site and found the service, price and quality to be outstanding?

Is there anything in particular about the content or the  design of these sites that appeals to you?

Which websites do your friends and family members have bookmarked? Why?

Companies Not Using Domain Emails

Thursday, September 24th, 2009

Every now and then I see a van, or even a shop window on some occasions, where they have their website address displayed but underneath that they’re using some awful free email account as their contact address – e.g. yorkplumber@hotmail.com or joysflowershop@btinternet.com or, even worse, john.willison@freenet.org.uk or some other God awful, impossible to remember address.

Why they do this is beyond me. They already have a proper domain name like yorkplumbing.com or whatever, so it is a very simple task to setup contact@yorkplumbing.com or dave@yorkplumbing.com – you get the idea.

It makes me cringe to think of the wasted opportunities they’re missing, and the money they’ve wasted on lettering their shop window with something like jullie.smith.solicitorinyork@freenetserver.uk.com . No one will remember this. No one is going to write it down, so it’s entirely pointless! It also maddens me if a web design company hasn’t informed their client of the stupidity of using such a lame email address, and how easy it is to have a professional, easy to remember address instead.

If you’re one of these people using a free email as your company contact, do something about it now, – you’re literally throwing potential clients at your rivals. We’re only talking 10 quid a year max for a proper domain name with email addresses, so give York Interweb, or any reputable web design company , a call today and fix this debacle!

Parker Baths on Assisticare.com

Monday, September 21st, 2009

A section for Parker Baths was added to Assisticare.com today, along with a history of parker baths and how they came to be used for disabled people.